Reference

Terms and Conditions That Govern Your Account

These terms set out how your jili55com account works — from how you open it, to how deposits via GCash, Maya and InstaPay are handled, to when we may restrict access. Access is available where local law permits and for eligible players only.

Account eligibility appliesGCash, Maya, InstaPay coveredPhilippines-applicable termsSubject to local law
jili55com Terms and Conditions That Govern Your Account
HOW WE APPLY THIS

How jili55com Handles Your Account Under These Terms

These terms are not abstract policy — they map directly to how your account behaves day to day. Players in Iloilo City and elsewhere in the Philippines interact with the same rule set, enforced consistently across mobile and desktop sessions.

Account Security Your account is protected by a one-time password sent to your registered mobile number at each login. We never store your GCash or Maya PIN — those credentials stay on your e-wallet's own system.
Data Handling We collect only what is needed to verify your identity and process payments via GCash, Maya or InstaPay. Your data is not sold to third parties and is retained only as long as your account remains active or as required by applicable law.
Requesting Changes To update your registered mobile number, email address or linked payment method, submit a verified request through live chat or email support. We process account detail changes after identity confirmation is complete.
Terms Disputes If you believe a terms clause was applied incorrectly to your account — for example, a fund hold following an InstaPay transfer — raise it in writing via email. We will respond with a reference number and a timeline for review.
REACH US DIRECTLY

How to Contact Us About These Terms

If any clause in these terms is unclear — or if you believe an action taken on your account does not match what is written here — reach out through one of the channels below. For GCash or Maya transaction disputes specifically, include your transaction reference number so our team can pull the exact record quickly.

Team online

Live Chat

Open the chat widget from any page inside your account. Describe the terms issue and include your account username so we can locate your record without delay.

Email Support

Send your query to our support address listed in the Help section of your account. Include the relevant terms clause number and your registered mobile number for follow-up.

Account Help Centre

The Help Centre inside your account carries a searchable index of terms topics — from GCash Deposit references to account closure procedures — with step-by-step walkthroughs for common issues.

Questions About These Terms, Answered

The questions below come from real account situations — GCash deposit disputes, account access issues and requests to update personal details. If your question is not here, the Help Centre inside your account covers additional terms topics in detail.

Yes. Every deposit and withdrawal processed through GCash, Maya or InstaPay is covered by these terms alongside the payment provider's own service agreement. Both sets of rules apply simultaneously.

We post updates directly to this page and may notify you via your registered mobile or email. Continuing to use your account after a change is posted means you accept the updated terms.

Depending on the nature of the breach, we may suspend access, place a temporary hold on funds, or close the account. We aim to notify you through your registered contact before action is taken where circumstances allow.

Contact us via live chat or email support with your account username, the relevant transaction or event reference, and a brief description of the issue. We will assign a case number and provide a review timeline.

We retain account data only as long as required by applicable Philippine law or our internal compliance obligations. After that period, your data is removed from active systems per our data handling policy.

These terms apply to eligible players where local law permits access. Whether your location and circumstances meet that requirement is something you are responsible for confirming before opening an account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.